Satisfaction Guarantee
We are confident in every box that leaves our hands. If you are not completely satisfied, you get your money back — in full, with no complications.
∞
Lifetime
No time limit — the guarantee covers your box for life. Try Carbon and decide.
0
Cost
We collect the product from your door — free pickup, anywhere in Kuwait.
100%
Refund
The full amount back, or store credit if you prefer — your choice.
How it works
- Message us — at any time, on WhatsApp +965 9897 9149 or support@carbonkw.com, with your order number and “Return request”.
- We pick it up — we coordinate a time and collect the product from your address, at no cost.
- You get your money back — a full refund to your payment method, or store credit.
The conditions — simply
- The guarantee is for life — no deadline.
- No more than 10 pieces used from the box.
- Your order number is your proof — no receipts needed.
Bukhoor guarantee
Try our bukhoor, and if it's not for you, you can return it.
The conditions — simply
- Within 14 days of delivery.
- No more than one piece used, to try it.
How? Message us on WhatsApp with your order number, we collect it from you, and you get your money back or store credit.